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Frequently asked questions.

About
AUDM and Macropod.

What is the AUDM token?

The AUDM token is a crypto-token designed to be used to make payments on a blockchain or decentralised ledger. It is purchased and redeemed from Macropod at the rate of one AUDM token to one Australian dollar. This type of crypto-token is often referred to as a stablecoin.

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Is AUDM an investment?

No. The AUDM token is intended to be used for making non-cash payments. It is not an investment product, deposit, loan or a facility to manage financial risk. It does not pay a yield or return and is designed to have a stable value rather than a capital gain.

Is AUDM a bank deposit or legal tender?

No. The AUDM token is not a deposit held in an account with any authorised deposit-taking institution (ADI). As such, you do not have access to the Financial Claims Scheme. An AUDM token is not Australian currency or foreign currency, legal tender, money or a deposit, nor any substitute for such currency, legal tender, money or deposit other than where a third party is prepared to accept it as a means of payment or tender. Each AUDM token represents a unit in a unit trust so represents a beneficial interest in the reserves that support the value of the token, i.e. an interest in the AUDM Trust.

Who is this AUDM product for?

Companies and individuals who want to make payments to people who accept AUDM as payment. See Macropod’s Target Market Determination (TMD) for a description of the class of client for which this product has been designed. The AUDM token is available from Macropod to both wholesale and retail clients of the Macropod Platform, who are Australian residents or are residents of jurisdictions on Macropod’s Eligible Jurisdiction list, which is available on our website.

How do I get AUDM tokens?

You can receive AUDM tokens in the following ways:
1. If you are eligible to be a client of the Macropod Platform, and your application to be a client is accepted and not suspended, you can request AUDM tokens to be minted to your crypto wallet via the Macropod Platform;

2. As long as your crypto wallet is not on Macropod’s DenyList (see below):
- You can receive AUDM tokens from someone who makes a payment of AUDM tokens to your crypto wallet; or
- You can buy AUDM tokens from a digital currency exchange that offers AUDM tokens.

Accessing the Macropod Platform.

What is the Macropod Platform?

The Macropod Platform is a web app and process operated by Macropod to facilitate the issuance (i.e. minting) and redemption of the AUDM token. Only people and entities who have been accepted and onboarded to the Platform, whose access is not suspended, can use the Platform to mint and redeem AUDM.

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Who can become a client of the Macropod Platform?

To become a client, you must be onboarded to the Macropod Platform, which means you must a meet the Eligibility Criteria set out in the Platform Terms and Conditions. A client must:
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be resident in Australia or another Eligible Jurisdiction;
be over 18 years of age;
be prepared to provide sufficient identification information to satisfy the know your customer and other checks in our AMLCTF Program;
have a current email address, an Australian bank account, or, at our discretion, a bank account in an Eligible Jurisdiction in which you are resident;
have a mobile phone number and have access to an electronic device with a working internet connection; and
have your own crypto wallet (blockchain address) that is able to receive AUDM tokens.

Do I need to provide ID to access the Macropod Platform?

Yes. You will be required to provide us with certain information to enable us to comply with our obligations under Anti-money Laundering (AML) and Counter-terrorist Financing (CTF) laws.

Which jurisdictions is Macropod currently eligible to operate in?

At this time, Macropod is eligible to operate within Australia.

Is AUDM available to people outside Australia (for example the UK, Singapore or other countries)?

Yes, if the person is resident of a country on the Eligible Jurisdiction list and onboarded as a client of the Macropod Platform. Non-Australian clients may take longer to onboard.

Can I provide different blockchain addresses for minting and redemption?

Yes. When you are onboarded to the Platform, you will be asked to provide your Standard Settlement Instructions (SSI). You can provide more than one Nominated Wallet address and more than one Nominated Bank Account.

How to Swap Currencies

Watch below our video explaining how to swap AUDM with other global stablcoin currencies.

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How do I mint (buy) AUDM from Macropod?

Once you have been onboarded as a client of the Macropod Platform, you can request to purchase an AUDM token via the Macropod Platform. To do this, you can submit a Mint Request and pay Australian dollars to the Reserve Account using the bank details Macropod provides. After payment is received, Macropod mints AUDM tokens directly to your nominated crypto wallet (blockchain address). See the PDS and AUDM Terms.

If (a) you are a client, (b) a manual process is in place; and (c) you need a mint request form or a redemption request form, please email hops@macropod.com.

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How do I send AUDM to someone else?

If you have AUDM tokens, you can transfer them to another wallet address, whether or not the recipient is a Macropod Platform client, using the functionality of your own crypto wallet. Transfers of AUDM tokens between wallets are not made via the Macropod Platform but via the normal functionality of your wallet and the underlying blockchain.

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How do I redeem AUDM back to Australian dollars?

If you are a client of the Macropod Platform, you can submit a Redemption Request via the Platform and transfer AUDM tokens from your nominated crypto wallet to Macropod’s Treasury Wallet. Once Macropod receives your AUDM tokens, it will pay Australian dollars to your nominated bank account at the rate of one Australian dollar per AUDM token.

Learn more

Security and mistakes

Why is my transaction delayed?

Though the Macropod Team prides itself on seamless, speedy transactions, on rare occasions you may experience a delay in receiving AUDM or AUD. Below are several common reasons why a transaction may be delayed or cancelled. If none of these reasons apply to you, or you are concerned about the integrity of your Platform login, crypto wallet or bank account, please contact us immediately at hops@macropod.com.

1. For Mint Requests:

(a) We might not have received sufficient AUD to pay for a Mint Request. In our systems orders are processed sequentially. If we have not received sufficient AUD/AUDM from you to fill the first order, all subsequent orders will be put on hold, even if there are sufficient funds to fill them. The easiest way to rectify this issue is to either: (i) send the required funds to fill the first order so the rest can be processed, or (ii) cancel the unwanted order via the web app.

(b) Your daily maximum mint limit might have been reached. Unless we tell you otherwise, each Mint Request has a per-request maximum limit of 10,000 AUDM and each customer has a 24 hour maximum limit of 100,000 AUDM. If you feel these limits are not sufficient for your business, please contact us to discuss a new limit.

(c) We may not have received a bank reference with the Mint Request. When you instruct your bank to transfer funds to us to pay for a Mint Request, you should enter the reference provided on the transaction details screen of the Mint Request. If you do not input the correct reference your order will be delayed and may not be processed. If you accidentally omit the reference from your Mint Request, please contact us immediately.”

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2. You might have used a new bank account or crypto wallet that was not whitelisted. If you send us AUDM from a crypto wallet or AUD from a bank account you have not previously cleared with us to be added to your “Standard Settlement Instructions” (SSI), your order will not be processed. If you have done this, please contact us.

I am a client of the Macropod Platform and I’m worried someone else is using my login to order or redeem AUDM – what do I do?

If you believe your credentials have been compromised please contact hops@macropod.com immediately.

What happens if I send AUDM to the wrong wallet address?

If you have given us the wrong blockchain address for your Nominated Wallet, or the wrong bank details for redemptions, there is a risk that tokens sent to the wrong address or Australian dollars sent to the wrong bank account may be permanently lost. It is your responsibility to check the details that you provide as “standard settlement instructions” (SSI). If you have given us the wrong details, contact hops@macropod.com immediately.

If you have sent AUDM tokens to the wrong blockchain address using the functionality of your crypto wallet, you should contact the wallet provider (if any) about the error or unauthorised activity. Macropod does not control your crypto wallet and is unable to retrieve tokens that have been sent to the wrong address.

Will Macropod recover AUDM if I lose my private key or someone gets access to my crypto wallet?

No. Macropod does not currently provide managed wallets and does not hold your private keys. If you lose your private keys or your wallet becomes compromised in any way, Macropod is unable to assist and your AUDM tokens may be permanently lost. Never send your private keys to Macropod or anyone else.

Can Macropod freeze or burn my AUDM tokens?

If Macropod is legally required to freeze or burn (destroy) tokens, it will do so. For example, if Macropod receives a lawful direction from a relevant regulator or court.

It is not Macropod’s policy to freeze tokens when a token-holder asserts that tokens have been sent in error or that credentials being compromised. It is up to token-holders to protect their credentials (e.g. private keys) and to check that a recipient’s blockchain address is correct before making a transfer.

See the Combined Legal Agreement for all circumstances in which Macropod can deal with tokens.

Where can I get more information about whether AUDM is right for me?

Before deciding whether to acquire or continue to use the AUDM tokens or the Macropod Platform, see Macropod’s:

Combined Legal Agreement, which has the AUDM Terms and the Platform Terms;
AUDM Trust deed;
Privacy Policy,
and if you are a retail client, also see the:

Target Market Determination (TMD); and
Combined Financial Services Guide and Product Disclosure Statement.

Hop on chain with Macropod.

Secure, seamless value transfer on-chain.

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AUDM Contract Link

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Frequently asked questions.

AboutAUDM and Macropod.

What is the AUDM token?

Is AUDM an investment?

Is AUDM a bank deposit or legal tender?

Who is this AUDM product for?

How do I get AUDM tokens?

Accessing the Macropod Platform.

What is the Macropod Platform?

Who can become a client of the Macropod Platform?

Do I need to provide ID to access the Macropod Platform?

Which jurisdictions is Macropod currently eligible to operate in?

Is AUDM available to people outside Australia (for example the UK, Singapore or other countries)?

Can I provide different blockchain addresses for minting and redemption?

How to Swap Currencies

How do I mint (buy) AUDM from Macropod?

How do I send AUDM to someone else?

How do I redeem AUDM back to Australian dollars?

Security and mistakes

Why is my transaction delayed?

I am a client of the Macropod Platform and I’m worried someone else is using my login to order or redeem AUDM – what do I do?

What happens if I send AUDM to the wrong wallet address?

Will Macropod recover AUDM if I lose my private key or someone gets access to my crypto wallet?

Can Macropod freeze or burn my AUDM tokens?

Where can I get more information about whether AUDM is right for me?

Hop on chain with Macropod.

About
AUDM and Macropod.