Product

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Frequently asked questions.

About
AUDM and Macropod.

What is the AUDM token?

The AUDM token is a crypto-token designed to be used to make payments on a blockchain or decentralised ledger. It is purchased and redeemed from Macropod at the rate of one AUDM token to one Australian dollar. This type of crypto-token is often referred to as a stablecoin.

What is a stablecoin?

Stablecoins are a class of digital asset token issued on a blockchain or decentralised digital ledger. Unlike unbacked cryptocurrencies such as Bitcoin, stablecoins are intended to maintain a stable value relative to a fiat currency such as Australian dollars (AUD). A stablecoin issuer stabilises the value of the token by maintaining a reserve of liquid financial assets and controlling the supply of tokens through the exchange of the relevant fiat currency for tokens.

What is blockchain?

Blockchain is ledger of transactions recorded in code on a decentralised network of servers (sometimes referred to as distributed ledger technology). The blockchain is secured using cryptography. Individual transactions are grouped into a block and, once verified, the new block is linked to the previous block. This chain of blocks – the blockchain – makes it nearly impossible to alter past records without changing subsequent blocks. All network participants must reach consensus on the newest block before it is added to the chain.

On which blockchain networks is AUDM issued?

The AUDM token is issued as crypto-tokens on multiple blockchain networks, including the Ethereum Network, the Redbelly Network, and the Solana Network. Macropod may support additional networks over time, which will be announced on our website.

Is AUDM an investment?

No. The AUDM token is intended to be used for making non-cash payments. It is not an investment product, deposit, loan or a facility to manage financial risk. It does not pay a yield or return and is designed to have a stable value rather than a capital gain.

Who issues AUDM?

AUDM is issued by Catena Digital Pty Ltd ABN 78 669 901 302 trading as Macropod Global (Macropod). Macropod is a company registered and licensed in Australia.

Is AUDM regulated?

Yes. ASIC has expressed a view that it considers fiat-pegged, non-yield-bearing stablecoins such as the AUDM token to be a “non-cash payment facility” and therefore a “financial product” that is covered by Chapter 7 of the Corporations Act 2001 (Cth). This means that, in order to issue an AUDM token, Macropod holds an Australian Financial Services Licence (AFSL 566313). Macropod is also registered as a digital currency exchange with the Australian Transaction Reports and Analysis Centre (AUSTRAC) DCE100887005-001.

Is AUDM a bank deposit or legal tender?

No. The AUDM token is not a deposit held in an account with any authorised deposit-taking institution ADI. As such, you do not have access to the Financial Claims Scheme. An AUDM token is not Australian currency or foreign currency, legal tender, money or a deposit, nor any substitute for such currency, legal tender, money or deposit other than where a third party is prepared to accept it as a means of payment or tender. Each AUDM token represents a unit in a unit trust so represents a beneficial interest in the reserves that support the value of the token, i.e. an interest in the AUDM Trust.

Who is this AUDM product for?

Companies and individuals who want to make payments to people who accept AUDM as payment. See Macropod’s Target Market Determination (TMD) for a description of the class of client for which this product has been designed. The AUDM token is available from Macropod to both wholesale and retail clients of the Macropod Platform, who are Australian residents or are residents of jurisdictions on Macropod’s Eligible Jurisdiction list, which is available on our website.

How do I get AUDM tokens?

You can receive AUDM tokens in the following ways:
1. If you are eligible to be a client of the Macropod Platform, and your application to be a client is accepted and not suspended, you can request AUDM tokens to be minted to your crypto wallet via the Macropod Platform;

2. As long as your crypto wallet is not on Macropod’s DenyList (see below):
- You can receive AUDM tokens from someone who makes a payment of AUDM tokens to your crypto wallet; or
- You can buy AUDM tokens from a digital currency exchange that offers AUDM tokens.

Applying to access the Macropod Platform.

What is the Macropod Platform?

The Macropod Platform is a web app and process operated by Macropod to facilitate the issuance (i.e. minting) and redemption of the AUDM token. Only people and entities who have been accepted and onboarded to the Platform, whose access is not suspended, can use the Platform to mint and redeem AUDM.

Who can become a client of the Macropod Platform?

To become a client, you must be onboarded to the Macropod Platform, which means you must a meet the Eligibility Criteria set out in the Platform Terms and Conditions. A client must:
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be resident in Australia or another Eligible Jurisdiction;
be over 18 years of age;
be prepared to provide sufficient identification information to satisfy the know your customer and other checks in our AMLCTF Program;
have a current email address, an Australian bank account, or, at our discretion, a bank account in an Eligible Jurisdiction in which you are resident;
have a mobile phone number and have access to an electronic device with a working internet connection; and
have your own crypto wallet (blockchain address) that is able to receive AUDM tokens.

How do I apply to become a client of the Platform?

You can use Macropod’s online interface Website or app, if available, to apply to become a Macropod client, or contact Macropod directly to request an Application Form. You must complete an Application Form and include any information or documents Macropod requests and lodge the Application Form and documents with Macropod. Macropod may refuse any application for any reason.

Do I need to provide ID?

Yes. You will be required to provide us with certain information to enable us to comply with our obligations under Anti-money Laundering (AML) and Counter-terrorist Financing (CTF) laws.

Which jurisdictions is Macropod currently eligible to operate in?

At this time, Macropod is eligible to operate within Australia.

Is AUDM available to people outside Australia (for example the UK, Singapore or other countries)?

Yes, if the person is resident of a country on the Eligible Jurisdiction list and onboarded as a client of the Macropod Platform. Non-Australian clients may take longer to onboard.

Can I provide different blockchain addresses for minting and redemption?

Yes. When you are onboarded to the Platform, you will be asked to provide your Standard Settlement Instructions (SSI). You can provide more than one Nominated Wallet address and more than one Nominated Bank Account.

How to mint (buy) AUDM?

What are the daily cut-off times for Mint and Redeem requests?

To ensure same-day processing, all Mint and Redeem requests must be submitted within our standard operating window of 9:30 AM to 4:30 PM (AEST/AEDT) on Business Days.

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Requests received within window: Processed on the same Business Day.
Requests received after 4:30 PM: Will be deemed received and processed on the following Business Day.
Weekends & Public Holidays: Any requests submitted on a non-business day will be processed on the next available Business Day.

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Please note: Macropod reserves the right to determine or adjust these times as published on the website from time to time.

How make a Settlement Configuration

This How-To-Video explains how existing Macropod users can set up and manage settlement rules by linking (whitelisting) crypto wallets and bank accounts, creating multiple configurations, and handling primary settlement restrictions.

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How do I mint (buy) AUDM from Macropod?

Once you have been onboarded as a client of the Macropod Platform, you can request to purchase an AUDM token via the Macropod Platform. To do this, you can submit a Mint Request and pay Australian dollars to the Reserve Account using the bank details Macropod provides. After payment is received, Macropod mints AUDM tokens directly to your nominated crypto wallet (blockchain address). See the PDS and AUDM Terms.

If (a) you are a client, (b) a manual process is in place; and (c) you need a mint request form or a redemption request form, please email hops@macropod.com.

What is the price of AUDM when I mint?

When you receive a mint of AUDM directly from Macropod, each AUDM token is issued at a price of one Australian dollar (AUD 1.00) per token. The price offered by digital currency exchanges may be different and is set by the exchange.

What is the minimum and maximum AUDM I can mint?

At present, the minimum AUDM tokens you can acquire as a mint from the Macropod Platform in one transaction is 1,000 AUDM. You can acquire up to 100,000 AUDM per 24 hours, with a maximum of 10,000 AUDM per transaction. If you are concerned that this is not enough, please reach out to the Macropod Hoperations team hops@macropod.com. If you want to acquire less than 1,000 AUDM, you can also buy AUDM from a digital currency exchange that lists AUDM.

When will the AUDM arrive in my wallet?

After Macropod receives your Mint Payment into the Reserve Account and validates your Mint Request, it mints AUDM tokens to your nominated wallet. In most cases, this is likely to happen within minutes. Delays can sometimes occur if our bank or your bank does not immediately process the transaction, or during any period where minting is processed manually. Macropod uses best endeavours to mint the AUDM tokens into your wallet by the end of the next Business Day.

How to transfer AUDM?

How do I send AUDM to someone else?

If you have AUDM tokens, you can transfer them to another wallet address, whether or not the recipient is a Macropod Platform client, using the functionality of your own crypto wallet. Transfers of AUDM tokens between wallets are not made via the Macropod Platform but via the normal functionality of your wallet and the underlying blockchain.

Are there any restrictions on where I can send AUDM?

People who receive an AUDM token are able to transfer it to others, unless the recipient’s blockchain address (crypto wallet) is on Macropod’s DenyList. The DenyList includes, for example, sanctioned blacklisted crypto wallets on the Specially Designated Nationals (SDN) List maintained by the United States Office of Foreign Assets Control (OFAC). If you attempt to make an AUDM token payment to a wallet that is on a sanctions list, the AUDM smart contract is programmed to automatically prevent the transfer.

How to redeem AUDM?

How long do redemptions take?

Redemptions are processed as soon as we receive your AUDM. AUD is then paid out via NPP for fast settlement (typically within minutes).

Security and mistakes

Why is my transaction delayed?

Though the Macropod Team prides itself on seamless, speedy transactions, on rare occasions you may experience a delay in receiving AUDM or AUD. Below are several common reasons why a transaction may be delayed or cancelled. If none of these reasons apply to you, or you are concerned about the integrity of your Platform login, crypto wallet or bank account, please contact us immediately at hops@macropod.com.

1. For Mint Requests:

(a) We might not have received sufficient AUD to pay for a Mint Request. In our systems orders are processed sequentially. If we have not received sufficient AUD/AUDM from you to fill the first order, all subsequent orders will be put on hold, even if there are sufficient funds to fill them. The easiest way to rectify this issue is to either: (i) send the required funds to fill the first order so the rest can be processed, or (ii) cancel the unwanted order via the web app.

(b) Your daily maximum mint limit might have been reached. Unless we tell you otherwise, each Mint Request has a per-request maximum limit of 10,000 AUDM and each customer has a 24 hour maximum limit of 100,000 AUDM. If you feel these limits are not sufficient for your business, please contact us to discuss a new limit.

(c) We may not have received a bank reference with the Mint Request. When you instruct your bank to transfer funds to us to pay for a Mint Request, you should enter the reference provided on the transaction details screen of the Mint Request. If you do not input the correct reference your order will be delayed and may not be processed. If you accidentally omit the reference from your Mint Request, please contact us immediately.”

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2. You might have used a new bank account or crypto wallet that was not whitelisted. If you send us AUDM from a crypto wallet or AUD from a bank account you have not previously cleared with us to be added to your “Standard Settlement Instructions” (SSI), your order will not be processed. If you have done this, please contact us.

I am a client of the Macropod Platform and I’m worried someone else is using my login to order or redeem AUDM – what do I do?

If you believe your credentials have been compromised please contact hops@macropod.com immediately.

What happens if I send AUDM to the wrong wallet address?

If you have given us the wrong blockchain address for your Nominated Wallet, or the wrong bank details for redemptions, there is a risk that tokens sent to the wrong address or Australian dollars sent to the wrong bank account may be permanently lost. It is your responsibility to check the details that you provide as “standard settlement instructions” (SSI). If you have given us the wrong details, contact hops@macropod.com immediately.

If you have sent AUDM tokens to the wrong blockchain address using the functionality of your crypto wallet, you should contact the wallet provider (if any) about the error or unauthorised activity. Macropod does not control your crypto wallet and is unable to retrieve tokens that have been sent to the wrong address.

Will Macropod recover AUDM if I lose my private key or someone gets access to my crypto wallet?

No. Macropod does not currently provide managed wallets and does not hold your private keys. If you lose your private keys or your wallet becomes compromised in any way, Macropod is unable to assist and your AUDM tokens may be permanently lost. Never send your private keys to Macropod or anyone else.

Can Macropod freeze or burn my AUDM tokens?

If Macropod is legally required to freeze or burn (destroy) tokens, it will do so. For example, if Macropod receives a lawful direction from a relevant regulator or court.

It is not Macropod’s policy to freeze tokens when a token-holder asserts that tokens have been sent in error or that credentials being compromised. It is up to token-holders to protect their credentials (e.g. private keys) and to check that a recipient’s blockchain address is correct before making a transfer.

See the Combined Legal Agreement for all circumstances in which Macropod can deal with tokens.

Where can I get more information about whether AUDM is right for me?

Before deciding whether to acquire or continue to use the AUDM tokens or the Macropod Platform, see Macropod’s:

Combined Legal Agreement, which has the AUDM Terms and the Platform Terms;
AUDM Trust deed;
Privacy Policy,
and if you are a retail client, also see the:

Target Market Determination (TMD); and
Combined Financial Services Guide and Product Disclosure Statement.

Hop on chain with Macropod.

Secure, seamless value transfer on-chain.

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